it is a process resulting in the perception of two parties that they are working in opposition to each other in ways that results in the feeling of discomfort and /or animosity.
it arises due to—
Types Of Conflict
- functional conflict– leads to positive consequences
- dysfunctional conflict– results as negative consequences
Stages Of Conflict
role conflict and
goal conflict— it occurs when the attainment of one goal exclude the possibilities of attaining another
Four Major Forms Of Goal Conflict Are
multiple approach-avoidance conflict
expansion of resources
authoritative command etc.
Conflict Stimulation Techniques
restructuring the organisation
appointing a devil’s advocate