definition of Conflict Management and Conflict Management Techniques

definition of Conflict Management and Conflict Management Techniques

Conflict 

it is a process resulting in the perception of two parties that they are working in opposition to each other in ways that results in the feeling of discomfort and /or animosity.

it arises due to—

ego
culture
communication
different perception
status

Types Of Conflict

  • functional conflict– leads to positive consequences
  • dysfunctional conflict– results as negative consequences

Stages Of Conflict

intra-personal
inter-personal
intra-group conflict
inter-group conflict

role conflict and
goal conflict

goal conflict— it occurs when the attainment of one goal exclude the possibilities of attaining another

Four Major Forms Of Goal Conflict Are

approach-approach conflict
approach-avoidance conflict
avoidance-avoidance conflict
multiple approach-avoidance conflict

Conflict Management Techniques

problem solving
superordinate goal
expansion of resources
avoidance
smoothing
compromise
authoritative command etc.

Conflict Stimulation Techniques

communication
bringing outsiders
restructuring the organisation
appointing a devil’s advocate

 

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